Warranty & Return Policy
Returns – How many days do you have to return an item? No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if they were purchased directly from CHINCHILLA SCIENTIFIC AND LIFE SCIENCES INCORPORATED and must be returned in unused condition and in the unopened, original packaging – due to the nature of our products, we cannot authorize the return of a product that has been opened and/or removed from its original packaging. Retail, commercial and government customers must request an RMA within 10 days of receiving order for a full refund of the purchase price.
Warranty – CHINCHILLA SCIENTIFIC AND LIFE SCIENCES INCORPORATED’s consumable products are warranted against defects in packaging, material and workmanship for 90 days from the original purchase—equipment 1 year. No item may be returned without a Return Merchandise Authorization Number from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.
Restocking Fee- All returns are subject to a ¬10% restocking fee.
All Warranty and Return matters should be sent to:
CHINCHILLA SCIENTIFIC AND LIFE SCIENCES INCORPORATED
Attn: Warranties and Returns
900 Jorie Blvd Ste 35
Oak Brook, IL 60523-2268
Additional Information:
Contact us at info@chinchillalife.com for questions related to refunds and returns.